FAQ

Frequently Asked Questions

💳 Orders & Payment

What payment methods do you accept?
We accept major credit cards, PayPal, and other payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our Contact page.

🚚 Shipping

Where do you ship to?
We ship internationally worldwide. We do not currently offer domestic shipping within China.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–10 business days depending on your location.

Do you offer free shipping?
Yes! Orders over $80 USD qualify for free international shipping.

Will I receive a tracking number?
Yes, a tracking number will be sent to your email once your order has been shipped.

💎 Products & Materials

What materials are your jewelry made from?
All our jewelry is crafted from 925 sterling silver, paired with natural freshwater pearls or premium gemstones. Our pieces are 100% nickel-free and lead-free.

Is your jewelry suitable for sensitive skin?
Yes! Our jewelry is hypoallergenic and safe for sensitive skin.

How should I care for my jewelry?
To maintain shine, avoid contact with water, perfume, and chemicals. Store in a dry place when not wearing. Gently clean with a soft cloth.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unworn and in original condition. Please visit our Returns page or contact us for assistance.

What if my item arrives damaged?
Please contact us within 7 days of receiving your order with photos of the damage. We will arrange a replacement or refund promptly.

📬 Still have questions?

Feel free to reach out via our Contact page and we’ll get back to you within 1–2 business days.